At tentzo.store, we want every customer to be satisfied with your tent house
purchase. If you are not happy with your order, our exchange policy provides you with a
convenient way to resolve any issues related to our tent house products.
How to Request an Exchange:
- Timeline: You may request an exchange within 5 days of receiving
your tent house product.
- Condition: Items must be unused, in their original packaging, with all included
accessories, tags, and instructions.
- Request: Email us at support@tentzo.store or use the Contact Us page to submit your order number and item details
for exchange.
What Can Be Exchanged?
- Tent houses, accessories, or related products found to be defective, damaged, or
incorrectly shipped.
- Unopened and unused tent houses and accessories, provided they meet the condition
guidelines above.
Exchange Terms:
- Return shipping is free only for defective or incorrectly shipped tent house
products.
For other exchanges, the customer pays return shipping charges.
- We will provide a replacement product or store credit, based on your preference.
- Requests after 5 days or items not in original condition are not eligible for exchange.
Non-Exchangeable Items:
- Used tent houses or accessories, items damaged after delivery, or products missing
original parts/tags.
- Customized tent houses, opened consumables, and items sold as final sale or clearance.
Need Help?
Our support team is dedicated to making sure you have the best tent house shopping
experience at tentzo.store. For questions or assistance with your exchange, please contact us or email us at
support@tentzo.store.
